Frequently Asked Questions

Should you have any further questions please get in touch.

Where are the clinics located?

BFM House is located on the parade in Liskeard town centre. Formerly a GP surgery, it is a large yellow building, directly opposite The Cornish Times, and town water fountain. Our treatment rooms are located on the ground floor, on the far side of the building.

China Fleet Country Club is one of the leading country clubs in the South West. It sits upon the Cornish bank of the Tamar estuary in Saltash, 15 minutes from Plymouth city centre. Our treatment room is located within the Barn Spa, directly next to the clubs leisure and golf facilities.

Is parking and disabled access available?

BFM house in Liskeard has a pay and display car park directly behind the building.

China Fleet Country Club in Saltash has direct, onsite, free parking.

Both locations have disabled access and toilets. Our treatment rooms are all located on the ground floor.

What are the clinic opening times?

Open five days a week; offering morning, daytime, and evening appointments.

Monday: 7.30am – 9pm

Tuesday: 7.30am – 9pm

Wednesday: 7.30am – 9pm

Thursday: 7.30am – 9pm

Friday: 7.30am – 6pm

Saturday: 9am – 1.30pm

Sunday: Closed

What areas do patients visit you from?

Patients visit us in Liskeard and Saltash from various locations around east Cornwall and west Devon. We see patients from: St Ann’s Chapel, St Austell, Bodmin, Callington, Cawsand, St Cleer, Crafthole, Dobwalls, Doublebois, Downderry, Fowey, St Germans, Gunnislake, Hatt, Kingsand, Landrake, Launceston, Lerryn, Lifton, Looe, Lostwithiel, St Mellion, Millbrook, St Neot, Newquay, Par, Pensilva, Plymouth, Polperro, Polruan, Rosecraddoc, Seaton, Tavistock, Torpoint, Tremar, Wadebridge, Yelverton and surrounding areas.

Who do you treat?

We treat patients from all walks of life including; children, office/manual workers, sportsmen/women and senior citizens. Our treatments are tailored to each individual’s needs, in consideration of their symptoms, lifestyle and medical history.

What conditions do you treat?

Patients attend clinic with many types of joint, muscle and nerve presentations. We diagnose and treat a wide range of conditions including; types of headaches, migraines, types of shoulder pain, arthritis, sciatica, types of back pain, frozen shoulder, tennis elbow, neck pain and sports injuries. We also work with ScreenCancer and provide a mole and lesion scanning service.

How do I make an appointment?

Appointments are pre-bookable via: text, WhatsApp, e-mail, online booking or phone call. If we do not answer/reply immediately, we are probably treating a patient, or in a location without a signal. We make every effort to return messages and calls promptly. We offer same day appointments.

How long is an appointment?

Osteopathy – New patient appointments are approximately 45-60 minutes. Follow-up appointments are between 30-40 minutes.

Massage Therapy – New massage client appointments are approximately 75 minutes. Follow-up appointments are approximately 60 minutes.

Mole and lesion scanning – Consultations last up to 30 minutes.

How much does an appointment cost?

Osteopathy – New patient appointments are charged at £60, any additional follow-up treatments are £50. Payment can be made by debit/credit card, cash or by bank transfer.

Massage Therapy – New massage client appointments and follow-up appointments are £60.

Mole and lesion scanning – The consultation and scanning of a single mole is charged at £75. Any additional moles are charged at £25 each.

What can I expect during my appointment?

Osteopathy – We meet each patient at the doorway of BFM House, or in the reception area of The Barn at China Fleet. After walking through to the treatment room we then sit down, and have a conversation surrounding the patients occupation, lifestyle, symptoms and medical history, this enables us to consider predisposing and maintaining factors and what joints, muscles and nerves may be causing their symptoms.

All appointments are strictly confidential and all personal information is encrypted and stored within a state-of-the art, professional medical application, ‘Cliniko’ in line with General Data Protection Regulations GDPR.

Following the verbal consultation, we conduct an examination; observing joint movements and perform orthopaedic tests. These result in a diagnosis and treatment plan which is thoroughly explained. Hands-on treatment is then carried out; with feedback between practitioner and the patient making sure they are comfortable. Patients are then taken through a home exercise/rehabilitation plan, which helps to speed-up the healing process.

Mole and lesion scanning

Patients are consulted in relation to their skin type, history of sun exposure and regarding the specific mole/lesion. A member of our team then takes two images of the lesion. The first image is a clinical image (from distance) showing the dermatology specialist the size of the lesion and its surrounding tissue. The second image is a dermatascopic image, this magnifies the lesion so the specialist can view it, in extreme close up.

Each patients consultation information and imaging are then sent to ScreenCancers dermatology specialists via a secure cloud-based website. This is reviewed closely by the specialist, who creates a bespoke report, detailing their analysis, along with future skin care advice. For a suspicious mole/lesion a ScreenCancer a healthcare advisor will contact patients by phone, explaining the specialists report, and what action to take. This may include making an urgent appointment with your GP, for a referral to a specialist.

What should I bring for my first appointment?

Osteopathy – If you are currently taking any medication or have imaging or medical reports following; x-rays, CT or MRI scans please bring the medication list and/or images/reports to your appointment.

Mole and Lesion scanning – If you have previously had skin cancer, please bring any information you have in relation to the mole/lesion and treatment.

What should I wear for the examination?

Osteopathy – Patients are requested to ideally dress down to their underwear, sports bra, shorts or whatever clothing they are comfortable to wear for their examination and treatment. This allows the practitioner to accurately assess posture and joint movements.

Mole and lesion scanning – Please wear whatever clothing you are comfortable to expose the mole/lesion of concern.

How many sessions will I need?

Each patient and their presentation are unique. On average we see patients for between 2-4 treatments. We rebook patients for follow-up sessions with the understanding; if they feel better they can contact us to cancel their appointment. We aim to get my patients back to health in as few visits as possible.

What can I expect from a follow-up appointment?

Osteopathy – The appointment begins with a short discussion surrounding how things have progressed since the previous appointment, followed by an examination, treatment and any further lifestyle/exercise implementations.