Frequently Asked Questions – Osteopath Liskeard & Saltash

BFM House is located on the parade in Liskeard town centre. Formerly a GP surgery, it is a large yellow building, directly opposite Webbs House, and town water fountain. Our treatment rooms are located on the ground floor, on the far side of the building.

China Fleet Country Club is one of the leading country clubs in the South West. It sits upon the Cornish bank of the Tamar estuary in Saltash, 15 minutes from Plymouth city centre. Our treatment room is located within the Barn Spa, directly next to the clubs leisure and golf facilities.

BFM house in Liskeard has a pay and display car park directly behind the building – Westbourne car park.

China Fleet Country Club in Saltash has direct, onsite, free parking.

Both locations have disabled access and toilets. Our treatment rooms are all located on the ground floor.

Open four days a week; offering morning, daytime, and evening appointments.

Liskeard: Monday: 7.45am – 12.30pm Saltash: 2pm – 7pm

Tuesday: 7.45am – 8pm

Wednesday: Closed

Thursday: 7.45am – 8pm

Friday: 7.45am – 6pm

Saturday: Closed

Sunday: Closed

Patients visit us in Liskeard and Saltash from various locations around east Cornwall and west Devon. We see patients from: St Ann’s Chapel, St Austell, Bodmin, Callington, Cawsand, St Cleer, Crafthole, Dobwalls, Doublebois, Downderry, Fowey, St Germans, Gunnislake, Hatt, Kingsand, Landrake, Launceston, Lerryn, Lifton, Looe, Lostwithiel, St Mellion, Millbrook, St Neot, Newquay, Par, Pensilva, Plymouth, Polperro, Polruan, Rosecraddoc, Seaton, Tavistock, Torpoint, Tremar, Wadebridge, Yelverton and surrounding areas.

We treat patients from all walks of life including; children, pregnant women, office/manual workers, sportsmen/women and senior citizens. Our treatments are tailored to each individual’s needs, in consideration of their symptoms, lifestyle and medical history.

Patients attend clinic with many types of joint, muscle and nerve problems. We diagnose and treat a wide range of conditions including; types of headaches, migraines, types of shoulder pain, arthritis, sciatica, types of back pain, frozen shoulder, tennis elbow, neck pain and sports injuries.

Appointments are pre-bookable via: text, WhatsApp, e-mail, online booking or phone call. If we do not answer/reply immediately, we are probably treating a patient, or in a location without a signal. We make every effort to return messages and calls promptly. We offer same day appointments.

Osteopathy – New patient appointments are approximately 45-60 minutes. Follow-up appointments are between 30-40 minutes.

Footscan – Appointments are approximately 45-60 minutes.

Osteopathy – New patient appointments are charged at £75, any additional follow-up treatments are £60. Payment can be made by debit/credit card, cash or by bank transfer.

Footscan – Gait analysis – Bespoke orthotics: Footscan appointments are charged at £120, orthotics are £250

Osteopathy – We meet each patient at the doorway of BFM House, or in the reception area of The Barn at China Fleet. After walking through to the treatment room we then sit down, and have a conversation surrounding the patients occupation, lifestyle, symptoms and medical history, this enables us to consider predisposing and maintaining factors and what joints, muscles and nerves may be causing their symptoms.

All appointments are strictly confidential and all personal information is encrypted and stored within a state-of-the art, professional medical application, ‘Cliniko’ in line with General Data Protection Regulations GDPR.

Following the verbal consultation, we conduct an examination; observing joint movements and perform orthopaedic tests. These result in a diagnosis and treatment plan which is thoroughly explained. Hands-on treatment is then carried out; with feedback between practitioner and the patient making sure they are comfortable. Patients are then taken through a home exercise/rehabilitation plan, which helps to speed-up the healing process.

Osteopathy – If you are currently taking any medication or have imaging or medical reports following; x-rays, CT or MRI scans please bring the medication list and/or images/reports to your appointment.

Osteopathy – Patients are requested to ideally dress down to their underwear, sports bra, shorts or whatever clothing they are comfortable to wear for their examination and treatment. This allows the practitioner to accurately assess posture and joint movements.

Each patient and their presentation are unique. On average we see patients for between 2-4 treatments. We rebook patients for follow-up sessions with the understanding; if they feel better they can contact us to cancel their appointment. We aim to get our patients back to health in as few visits as possible.

Osteopathy – The appointment begins with a short discussion surrounding how things have progressed since the previous appointment, followed by an examination, treatment and any further lifestyle/exercise implementations.

We require a minimum of 24 hours’ notice of cancellation. Notification can be provided by phone call, e-mail or by mobile phone message. We reserve the right to levy full payment of the requested services in association with loss of time, travel and location/utility expenses. In exceptional circumstances, such as illness or damage to property/equipment which may endanger patient or practitioner safety we reserve the right to cancel, postpone or rearrange your appointment. We will endeavour to provide you with as much notice as possible.